Complaint / Review
Straight 2 You Networks - Anthony Cundiff
Owner RIPOFF Over billing Multiple Billing to my credit card No Response to problem

This company is Fradulently billing me multiple times during the month, and this has been ongoing since I originated service with them in June.

I originated service with Straight2you in June, spoke to a sales person on the phone and was in agreement to pay $29.95/month for ISP services for ISDN line in my home. Received a confirmation letter from Mr. Cundiff, thanking me for my business. That's when all the problems started.

My first bill I was Charged $49.95 (3) seperate times on my credit card. The only way to contact someone is by email at [email protected]. Tried this with no response for several weeks. Finally, received a response from Mr. Cundiff, stating credits had been issued and correct billing taken care of also.

I Checked my credit card statement prior to receipt and found that nothing had been done, except another charge for $49.95 and one for $49.00 for some unknown reason. After a heated email leaving my phone number I actually received a phone call from Mr. Cundiff. He agreed to credit (3) $49.95 charges and the $49.00 Charge, then charge me $29.95 for 2 months service June and July of which would have been correct.

My July Credit card statement had these, the 2 $29.95 charges, and a charge for $69.95 for which I have yet to get a response as to why and have yet to get a credit for.

As of 7/31 I have been charged $408.60 by Straight2you, Credited $198.95. Actual serviced for May through August at $29.95, should have totaled $119.80, I'm still due $89.95 for being over charged.

I have sent email after email, since the end of July with the only response asking for my number to contact me on 8/20, and accuse me my service being used for business since I attempt to contact these people from my work email, listed above.

Now, I have been billed $29.95 (3) times this month, 10/8,10/14, and 10/21.

I wonder how many other people are being fradulently overbilled like this and do nothing about it. I'm beyond mad now, and hope I can assist any athority, FCC or someone in bringing charges for Fraud against this Company.