On tuesday dec. 1st I placed an order with reptile depot for 9 baroni mantellas, 2 pygmy chameleons, a live plant, and a digital timer, for a total of $285.77. I spoke to a representative on the phone the day before. The order was to go out on the first and arrive the next day. I make my own schedule, so I stayed home all day on the second. No Package!
I couldn't get in touch by phone or email until the next week, and believe me I tried. After several frustrating sessions of being put on hold, being told I would be called, and being told promised that my order would be shipped out the next day (this happened at least four or five times), I demanded my money back. They said they wouldn't give me a refund because it's not their policy.
Weeks went by. I kept emailing and calling. No manager or owner was ever produced to speak to me. Eventually when I called they would just lie to me and tell me that "Peter" in charge of live orders, was at lunch. Every time I called no matter what time of day it was, he was at lunch?
This was five months ago. I certainly haven't received my order and no move has been made on their part to correct the situation. Reptile Depot effectively swindled me for close to three hundred dollars. They are fraudulent criminals.
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