I started Wildblue internet service on March 2.
I was charged $100.00 that day for installation of their Premium $80.00 a month package, Plus another $100.00 for a Wireless Modem.
On March 8 I was charged another $210.56 on my Visa/ATM card..
Total $410.56.
My service at first was Very fast. But soon dwindled to a snails pace and Non existent on the weekends.
I found the Web site Forum for Wildblue and registered.
On the forum are Page after Page of complaints and Unanswered questions on service issues.
I posted my complaint and was met with Ridicule and scoffing as to my Gullibility at BELIEVING the Hype in Wildblues Advertising.
I retorted to the Ridicule and had my Post "DELETED" by admins because I used the term "MORON" as were Other "Inflammatory" posts of mine.
Still, I was Called on the phone by a Tech Support and was walked through an Install of a Downloaded program to speed my connection. It worked fine for a short time..
Meanwhile, I read many more complaints about "Wildblues" service or Lack, there of.
My hope was to have a connection near DSL speed, but Certainly faster than Dial up, which is what we are limited to out here in the boonies. I had spent many hours trying to download a program file nearly 4 gigs in size, only to fint it was Corrupted when trying to install it. SO, My use of the Limited connection was at about 87%.
3 1/2 weeks in, i decide I would change to the Slower speed and stop paying $80.00 a month for a Lousy connection speed..
I called Wild blue and had them change me to the SLOW speed at $40.00 a month..
When i got on again, it was So alow, i could hardly connect to anything. The Error message of, "Server Reset while making connection" came up time and time again..
I looked at my Bandwidth usage, I was "In Violation" and was being penilized for going OVER my Limit.
I posted about this on Wild Blues site. I was told by one of the WB admins that "That shouldnt have happend.
Afet servral more posts i was Informed " None of my posts would be allowed to show until it had been Revied by an Admin.
I Called Wildblue to cancel my service after only 5 weeks Lack of service.
I went to my bank and Canceled the card of the account on Wildblue so they could NOT charge me farther.
Monday of this week, I saw that Wildblue had done an End Run, gotten into my Wifes card and withdrew another $322.??
I was Incensed and called my bank to Protest..
They told me to call Wildblue and see if they would Not refund it..
I did call Wildblue and got no help from them. Only little Robots that kept repeating the same things over and over. "The Contract said" Blah Blah Blah...
I called my back and they told me there is nothing They can do..
I was absolutly Insane with anger at this point..
I am a 100% rated Dissabled Viet Nam vet on a Fixed income and did NOT have an Extra $322.00 to my name. Takeing that money means My house payment or Utilites or??? Whatever, will BOUNCE.
On getting another usless person on the phone with a lot of Usless questions AFTER I asked to speek to a Supervisor. I Totaly BLEW it. And told the idiot I need to speak to a Supervisor befor i come down there and start SHOOTING..
I was put on hold for 10 minutes.
When I finaly got the, as he said "As High As I can GET" he did Nothing but Reiderate,
"The Contract says, The Contract Says... Blah. Blah. Blah..."
I told him my Situation, Fixed income, Need to pay bills, Wild blue NEVER gave me the service I THOUGHT I was going to get...
All he could say was.." The Contract Says. The Contract Says. The Contract Says"
If the man had been in this area...!!!
Ant, they wonder why some of us go to Clock towers and High buildings with Sniper rifles and Full auto AK47s that SOME of us brought back from Viet Nam...
I am STILL, Searingly Angry and will need Many Many more Prozac and Epilepsy pills and Blood pressure pills befor im any where NEAR Normal. If EVER.
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