I really should have known I was in deep poo when the installer for Wildblue (contract, not employee) told me his job was to connect the service and make sure the internet was available. When I made a comment about how slow the service seemed I was told to contact tech support.
Tech support? What Tech support? I have them on my speed dial I call so often. My service is running at 66kbps dn and 14kbps up. Like the other folks with this problem, the WB modem tested fine, but not on a "real" test site.
My service went out 17 times in 1 week. Of course, no credit. "Atmosphere" problem is blocking the signal. Huh??? Well, that was all I was going to take. I re-read my contract (luckily only 12 mos) and found I needed to give a 30 day notice. Called, emailed and snail mailed every department I could find to deliver that message. So far, no response.
I started checking on different services before my contract expired. I can't get DSL or cable where I live so I checked on Wireless, my only other alternative, after my neighbor told me about his new service. After seeing the speed on his, I ordered service from the same company. Local company, free service calls, 30 day "grace" period.
Wildblue should be charged with blatant False Advertising and Bait & Switch, which was outlawed by the Feds years ago. If you check your state's Attorney General's website, you should find a form for "Deceptive Trade Practices". These people need to be stopped.
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