The ABSOLUTE WORST customer service on the planet and HIGHLY DEFECTIVE computers. A YEAR LONG NIGHTMARE! Where do I start? About one year ago I made the very costly mistake of purchasing a Dell Inspiron Desktop computer. Within one week of having it out of the box, it was freezing up and having countless issues. I contact Dell about this and had to repeat the exact same problems to countless *tech support* agents while listening to every one of them read from a script and having absolutely no idea of the meaning of customer service. My records were lost time and time again and I was continually informed that a *Special Tech Support Agent* would give me a call back within the next 24 hours, never to receive a call back. When I would call back, of course they would have no record of my previous calls and frustration induced headaches from their horrendously horrible company. Eventually, literally close to one year later and over 60 hours of over the phone tech service and an additional 16 hours of waiting around for their on sight technician to try and fix the obviously defected *piece of junk metal*, (I really wish I could say I am exaggerating about this but it's all true. Every last painful headache of it) they FINALLY agreed to just send me a brand new computer. At first they insisted on sending me a re-furbished computer by informed them that I would not go through this hell all over again with a computer that was sent back to them, possibly for the same reasons. Then, just when I thought that maybe, just maybe I could have a full week without having to speak with one of their offensively unconcerned *customer service reps*, they gave me absolutely no instructions on how to return the piece of junk back to them and I had to go through another 14 hours of hold times, scripts, and clueless agents, to finally get SOMEONE to call me back and help me to return this piece of junk. Needless to say, I am absolutely disgusted with this company and feel the need to warn others from making the same mistake I have made. It is just not worth it. Period.
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