The information below was sent to my Credit card company, guess what still no money. Dispute Department Card # 9999-9999-9999-9999 10/10 The following information concerns my dispute with DRI*NEUROSOFTCORP.com. On 10-8 I purchased software from the above mentioned company for the purpose of cleaning my computers registry. The company advertised their software as being the best and if not satisfied they would refund every penny. After loading their software I ran a test between there advertised software product and a product that was already loaded on my P/C. The bench mark test I ran on my computer had shown me that what I paid $67.95 was inferior to what I already owned. After contacting their web site asking for a refund I was informed they had a great product and the company had no further correspondence with me. Enclosed you will find my e-mail correspondence with DRI*NEUROSOFTCORP.com.
There web site link is, http://pcdocpro.com/, and a snip it, shown below of their guaranty located at the mentioned web site link.
P.P.S. Let PC Doc Pro make your PC a house call no charge - right now. Download our software for free and run it. Then watch and see how many bugs pile up.
Youll be in for the shock of your life! Once you take advantage of our gold or platinum license, your computer will immediately act faster. It will feel like your computer is brand new.
And if not you get every penny back. Ill even let you keep each and every bonus. Theyre yours free just for trying us out.
In addition, after it became obvious that this organization had no intention of refunding my credit card I did a web search of their company to see if other individuals had problems with this organization. Guess what, this company is notorious for not honoring their guaranty. Please see the following link: http://usacomplaints.com/Computer-Software/Neurosoftcorp/neurosoftcorp-pc-doc-pro-lac-8z995.htm Once at the site see report # 321374.information below is from that report;
Avoid Neurosoftcorp and it's software product PC DOC PRO! They offer a free trial verision, but it will only fix the first 50 problems (usually will identify 200-300 problems). Not much of a trial, but a lot of scamming companies will do the same thing and avoid letting their product really show what it can or can't do. From their website "trial edition allows you to fix a limited number of errors for free."
Purchased a license to allow me download updates for 30 days @ $29.95. The software created more problems and requested a refund since the company states 100% No Risk Refund. After requesting details on their refund policy it shows an intent to mislead and make it so time consuming for the consumer to make it not worth the effort. Another common scam to offer 100% refund, but make it so tough that they won't have to refund any money.
From Website:
You can choose the Gold Key for $29.95 which enables you to repair all damaged files and updates for as long as 30 days and premium support with our analysts, or choose our best value offer a Platinum Key for only $77.95 with two licenses and benefit from the ability to repair damaged files with the latest research and updates for up to a full year!
From Website:
Our offer is backed up by a 100% Money Back Guarantee At Zero Risk to you. You won't find that anywhere else!!!
The fine print for refunds are not available, but they have 32 pages describing their product. Only after requesting details on the refund will they send you a link (not sure you can ever get their without them sending it to you), but it will come down to talking to support people to resolve any issues first, faxing, and letting them into your computer.
My software stopped working and they refused to give me an another key to get it working again because they said the software is only valid for the time period of purchase (30 days or 1 year). I said I didn't want updates, but only wanted to use the software I purchased, and they said it was for both.
Updates usually are available quarterly instead of monthly.
Avoid this dishonest company -
http://www.neurosoftcorp.com/about.htm
Vince
Kalispell, Montana
U.S.A.
Please see the next following link: http://usacomplaints.com/Computer-Software/Neurosoftcorp-com-PC/neurosoftcorp-com-pc-doc-pro-r-p69fe.htm
Once at the site see report # 158940.information below is from that report;
I downloaded PC DOC Pro it didn't work to fix a registry problem as it guarantees. They farm out the support to neurosoft corp which is the software author also.
They give support for people that the registry mechanic did not fix their problem.instead of listening to your problem which in my case was hardware based they ask you to down load spyware tools and try and justify the $29.95 billing by you using them. Then when you tell them that spyware is not you r problem they get angry because they don't want to refund your money. I guess they won't get their commissions.
Then after they finally agree to refund your money they make you go through a long process where you have to give them an unininstall code which I never got if it even exists. They write back you must now fax a form to get refund which I did and I never got a refund
They stink do not use them I also suddenly after arguing with them had 500 viruses found after a MacAfee scan which I'm sure they sent me. Vindictive worthless and nasty help.
Al
Ardsley, New York
U.S.A.
I guess I am not the only person with a problem. <br style="page-break-before: always;" clear="all">The following information is my e-mail correspondence with DRI*NEUROSOFTCORP.com. — Original Message — From: xxxx
Sent: Fri 10/9 11:00 AM To: [email protected] Subject: [#YZI-496921]: Have a problem Mike I am just looking for a refund. I have been in possession of your product for less than 12 hours and have completely removed it from my p/c. I am not interested in getting into a contest with you over the merits of your product. I just want a refund as your web site states it will do if not satisfied. If you are a major player in the software business will my credit card refund cause your corporation to suffer a major economic disaster? Please honor your commitment to refund ever penny as your advertisement states. Mike if you purchased a TV at COSTCO and did not like it and wanted a refund would you be interested in the sales person explaining the TVs merit. I think not, what ever the reason you just want a refund not an explanation. Thanks % — Original Message — From: Support [mailto: [email protected]] Sent: Friday, October 09 10:18 AM To: xxxx
Subject: [#YZI-496921]: Have a problem Dear Sir We dont just the examine the registry. Please can let me know what this problem is. Our guarantee is to fix any registry problem and we include premium support. We do not compete on error count and will not start this policy for the sake of it. We apply a stringent methodology and thorough review of test repairs. Through intensive research, we only fix errors that we feel are safe to deal with. With over 100,000 cycle tests, we deliberately exclude certain criteria that some of our competitors, will all respect, include as our extensive tests have shown are not safe and can make a system unstable. With all respect, on a count by count basis with our competitors, we do not compete nor do with intend to its part of our SafeList technology and quite frankly, our philosophy. Most other competitors that claim more errors are nothing more than false negatives and temporary entries that Windows cleans up itself and have little benefit to your PC The key difference between ourselves and our competitors, is that we also provide premium support, so if you have other PC issues we can investigate by taking a closer look at your PC even if you think bootup is slow or what ever reason thanks Mike Ticket Details = Ticket ID: YZI-496921 Department: Support pydocpro Priority: Medium Status: On Hold % — Original Message — From: xxxx
Sent: Fri 10/9 8:16 AM To: [email protected] Subject: [#YZI-496921]: Have a problem Mike, there is a problem, after my contact concerning "single license" issue I tested your companies software "PC DOC PRO" against another register cleaner program I have. The results were that my old program did a better job at cleaning up my p/c registry. As such, I would like to exercise your companies refund policy, see below:
P.P.S. Let PC Doc Pro make your PC a house call no charge - right now. Download our software for free and run it. Then watch and see how many bugs pile up.
Youll be in for the shock of your life! Once you take advantage of our gold or platinum license, your computer will immediately act faster. It will feel like your computer is brand new.
And if not you get every penny back. Ill even let you keep each and every bonus. Theyre yours free just for trying us out. I have completely removed your software from my p/c.in addition I have restored my p/c to a version prior to purchasing your product. Mike I will also be forwarding a copy of our correspondence to Master Card. Thanks in advance for understanding.
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