Be very cautious with this company. I do not think that their software does anything. Before I purchased the full version it said I had over 700 errors. After I purchased the full version and ran the same scan it said I had zero errors. Their answer was that it automatically fixes everything upon receipt of payment. That is bogus.
I had a registry error both before and after the purchase that I wound up having to go in and fix myself. Then when I went to get the refund I got a complete run around. I started with the online chat. They gave me an email address.
After multiple emails where they refused to directly respond to my request for a refund they finally gave me the link to submit my request for a refund. And I have still not received it. Upon further invesitgation I found out that they actually brag about their low refund rate
(http://www.registrysmart.com/affiliates.php) to try and entice affiliates. Check out the link above. Here is the correspondance that I went through. You can see my escalating frustration with their elusiveness. BE VERY CAUTIOUS DEALING WITH THESE PEOPLE.
This is the email thread of my attempt at receiving a refund.
This does not include the time I spent with them in live chat trying to get my money back.
C & C NETWORKS
To whom it may concern I request a refund for my purchase several days ago and have yet to receive any
response. I wanted a refund because I feel that your software is a scam. When I had the trial version it
said that I had over 700 errors. After I purchased the full version it said I had 0. Please refund my
money in full. I am very dissatisified with my purchase.
Thank you,
Matt W*
Please reinstall the software.
Please go to Start Settings Control Panel and select Add/Remove Programs. From there you can select
to uninstall RegistrySmart.
To get registered:
1. Download the latest version, you can do so at this link:
http://www.registrysmart.com/setup. Exe
Note: Please click the 'Scan Again' button to enter the main program if you have any problems finding
the 'Register' button.
2. Click on the tab at the top that says 'Register.'
3. Please copy and paste the text below into the corresponding fields
of the Registry screen:
Order number: ma* (reedacted for security purposes)
Serial Number: 6103-74A3-8561-9E15
Please make sure to use upper case letters and include dashes if you
type it.
4. Click 'OK' to complete the registration.
If you would like to see a tutorial on registering your product, please
go here:
http://www.registrysmart.com/members/tutorial_page1.php
To see the tutorial you will need to login to the site. Please use the
email address you submitted when
you purchased: * (REDACTED FOR SECURITY PURPOSES)
The tutorial is at the bottom of the page.
To get the best results, please follow our guide to removing adware,
spyware and viruses. It will walk you through all the spyware removals available in our Member's Area.
Using a combination of several, you should rid your computer of spyware completely.
You can find the guide at this link below. You will need to scroll to
the bottom of the page.
Http://www.registrysmart.com/members/tutorial_page1.php
To login, use the email you entered when purchasing. Make sure you go
through all of the software
including the free virus software. It may take a little while, but it
is worth it to get your computer
running as smoothly as possible.
Registration information for AdwareAlert:
Order Number: [email protected]
Serial Number: 1614-12CA-EE13-1015
AdwareAlert Download link:
http://www.adwarealert.com/setup. Exe
Please let us know if you have any more trouble and we will do our best to resolve any problems. Thank
you for your patience.
For any further questions please reply to this email address and include all previous messages in the
email.
Regards,
Jack
The Registry Smart Support Team
I am not having trouble installing or registering the software. I have already removed the software. I
just want a refund of my money please.
Thank You,
Matt W*
We are sorry to note that you are not satisfied with our software. We will give you a refund, not a problem.
But could you please let us know the exact problem or difficulty you faced with our software?
If you are facing any difficulty in using our software we could help you.
For any further questions please reply to this email address and include all previous messages in the
email.
Regards,
Brad
The Registry Smart Support Team
If you look in my previous emai messages you will see my problem. The initial scan showed pver 700 errors. After I purchased the full version I did the scan again. This
time the scan showed that there were 0 problems found. I feel like it was a scam to get me to purchase the software. Please refund my money, and please do not ask me to explain myself again as this is now
the THIRD time I have explained my problem.
Thank You,
Matt W*
The program will remove the errors as soon as it is registered, you can verify this by going to
"Backups" at the top of the program and viewing all the deleted items, you should see all 700 there.
Please let us know if this answers your question.
For any further questions please reply to this email address and include all previous messages in the
email.
Regards,
Brad
The Registry Smart Support Team
No. Refund my money!!! I have already removed the software from my computer. It fiexed nothing. Thank
you,
m. W*
You can download additional protective programs from our member's area.
Click on the link below:
http://www.registrysmart.com/members/adaware.html
Please download and install this program. It will automatically update after installation. Then you run
a scan with it, and quarantine all the items that show in the scan result. You will get rid of all threats troubling you.
Please follow our guide which walks you through all the spyware removals in our members area. Using a
combination you should rid your computer completely.
The guide starts here:
http://www.registrysmart.com/members/tutorial_page1.php
You will need to login using the email you used when purchasing. Make sure you go through all of the
software including the free virus software. It may take a little while, but it is worth it to get your
computer back to normal.
For any further questions please reply to this email address and
include all previous messages in the
email.
Regards,
Jack
The Registry Smart Support Team
Please refund my money. I do not want your software. Also I will be forwarding this email to the
FTC (Fair Trade Commission) as well as the Usa Consumer Complaints.com. I do not want your software I am unsatisfied. Refund my money.
Refund refund refund refund. I am not satisfied. Refund.
I do not want you software I do not want technical assistance. I do not want to redownload your software. I WANT MY MONEY BACK!!!
Thank You,
Matt W*
We are sorry you are having problems, and we are happy to give refunds for any dissatisfaction with our
member's area. If you are not satisfied with the service, we do offer an 8 week refund policy. Please click on the link below to file your refund request.
For 7) Subject of your request: Please select "I would like to request a refund for this product"
Thank you for your email and trying us out.
Http://www.clickbank.com/csinquiry.html
For any further questions please reply to this email address and
include all previous messages in the
email.
Regards,
jack
The Registry Smart Support Team
Matt
Middleburg, Virginia
U.S.A.
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