I bought a DVD ripper software from www.dvdtox.com on the 16 th of January. They wrote that I could get money back within 30 days if I was not happy about the software.
I tried it and did not like it. So I followed their return policy, and forwarded the reciept to them in a mail, explaining why I wanted a refund.
I have had correspondence with them via their website. They keep writing to me that they want to help me with my "software problem" - but I just like the software and just want to have a refund. But they keep on stalling time with lousy anwsers. Here is the Whole correspondence, which I have pasted to you here:
Refund Request Comments
Date created User Comments
02/02 21:59 Vendor Comment: Reply to customer - I am really sorry for the trouble. But I am afraid I can do little to help you.
01/30 14:17 Customer Comment: Reply to the software vendor - I want a refund of this software for the software!!! This is the third time I write you. I will have to file a complaint against you, if you do not refund my money!!! This is scamming people!!! Rasmus Hebsgaard.
01/29 17:29 Vendor Comment: Reply to customer - I am really sorry for the trouble. But the database never received your email. It might be lost during transferring. Please send me the details of your problem again, including the screenshot of error message, the names of dvds that crashed, the output profile, the settings, the crop settings and the settings of your computer. Otherwise, I am afraid I can do little to help you.
01/29 00:15 Customer Comment: Reply to the software vendor - Are you compltely stupid or what! I have mailed you the recipept twice now, explaining why I want a refund - and you are just stalling time. You will give me my refund now or I my lawyer will contact yours asap. I have no problem with that - I have tried this before with success. I have screenshots of all correspondence and my forwarded Reciept mails to you twice!!!
01/28 17:05 Vendor Comment: Reply to customer - I am sorry but in the case that customers fail to provide information about their problem, I can do little to help.
01/28 03:54 Customer Comment: Reply to the software vendor - I have already forwarded the Reciept mail to you, writing you to refund the software.
01/23 21:42 Vendor Comment: Reply to customer - I am really sorry for your trouble. Please visit http://www.dvdtox.com/refund_policy.htm for refund policy.
01/23 10:56 Customer Comment: Reply to the software vendor - Not happy with software - make refund. Thanks
01/22 17:14 Vendor Comment: Reply to customer - I am sorry for all the troubles and problems. Could you tell me the details of your problem (say, the screenshot of error message, the names of dvds that crashed)? Besides, please could you provide us the settings of software (say, the output profile, the settings, the crop settings)? Of course, if you can provide us with the settings of your computer (say, anti-spy software, anti-virus software, visa or XP), that will be of great help. Hope we can successufully solve the problem together.
01/22 03:08 Customer Comment: Reply to the software vendor - Just happy about this software - please make refund, as it has not been 30 days since I bought it.
01/22 02:12 Customer Product doesn't match expectations: Product doesn't match expectations - Just want to have a refund on this product. Regards from Rasmus Hebsgaard
Dear RIP OFF, what can I do now?
Hebsbebs
Helsingor
Denmark
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