I sold an item on eBay on May 4 for $4,500.00. The buyer gave me a deposit of $1,000.00 through PayPal on my eBay account on May 4, as I had requested. I paid a PayPal fee and an eBay seller's fee out of my account. The deposit cleared into my account, so I told the buyer he could come and pay the balance of $3,500.00, which he did on May 7. That day I transferred $500 of the deposit to my account (my monthly limit) and delivered the item.
On May 22, over two weeks later, PayPal said by email that they were investigating this deposit, and a week later they reversed it. I called eBay/PayPal and emailed numerous times daily until, on June 2, a clerk told me the buyer had used a stolen credit card to pay and that I was now responsible (???).
Now they tell me I am out the funds because PayPal took almost four weeks to process a stolen card (so they say???) on a fraudulent buyer's account, which I have no control over. This is simply not acceptable. PayPal has a responsibility to check out buyers just like they checked out me. I have never had a bad feedback or complaint against me on eBay. I have never had a bad debt in my life!
I used eBay and PayPal for the simple reason of being protected, and it was marketed to the public to use PayPal for deposits. I assumed that when I was paid by PayPal, they had legitimate funds from the buyer to transfer to me (with your sizable fee, of course). PayPal took the funds from the buyer and is responsible for going back to Visa or whoever the card was from. (How do I even know they are telling the truth that the buyer defaulted on the deposit?) They cannot expect a seller to hold on to the goods forever, waiting for a deal to go bad, while the buyer wants to come pick up or have the goods shipped.
Now they have turned the account over to their collections agency, which calls me daily like some deadbeat when, in turn, they owe me funds! I have received no calls or letters from anyone in PayPal management after numerous attempts by me to resolve this issue.
This has boiled down to harassment and extortion, as nobody from PayPal will reply to this matter. Turning this over to a harassing collections agency is extortion.
0 comments