I signed up for AT&T Worldnet Service in January of '01 and after having only one access number for my entire county, and constantly being disconnected on-line, and not being able to get back on-line, I e-mailed their "help" department to cancel my service with them. I received a "message sent" report from my e-mail provider, and I thought my account had been cancelled as they stated it would be if I informed them by e-mail at their site. What A Joke!!!
After a long illness, and problems with my banking institution changing computer systems, parent banks, etc. I just found out that I was still being charged $14.95 per month for non exsistant service! I immediately contacted them again via e-mail and the response I was given in return was a direction to call a 800 number to "cancel" the account! I called the number, and was told that the legal agreement I accepted was one that contained clauses that "under no circumstances would refunds be given". They have a "no-fault" clause in this so called agreement that allows them to charge you a full monthly fee, even if they fail to provide you with service! I told them to look at the records and it would show that I hadn't used the service since February, and their reply was that I may not have been able to connect with the host server since that time!!! Whatever the reason, they wouldn't return the 6 months of charges they made on my bank card!!! When I told them I'd contact my attorney, they said the agreement was written by a AT&T attorney and was legally binding. BULL*! Agreements of this nature are made in good faith, not on the premise of ripping people off! Don't let them get away with the "We're too big a company to touch" attitude of corporate America! If you have AT&T Worldnet Service, CANCEL IT NOW! -And do it BY PHONE! If they feel that they have the right to rip you off, at some point in time, they will, just like they did me!
Anyone else who has had this problem with this company, please answer this complaint-I'm sure if enough people have had false charges made on their credit accounts a class action suit can be filed against them. I know I will be taking this matter to my attorney next week, and hopefully I'll start the ball moving on it soon! Anyone wanting to jump on board???
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