Our cable and internet went our during the day on Oct. 18th, u but our tenants didn't. My husband was on hold for 1.5 hours only to find out that it can't be fixed until Sat. They gave us no reason why it was out. Then after being on the phone for 1.5 hours they asked him to take a survey. This ...
For the last year I realized that Optimum Online has been spying on the privacy of my home for more than one year, I complaint several times and they didn't do anything, the only way to stop the violation of privacy with its hidden inside their cable boxes was by changing the cable company. People ...
First I had to have man install new (costly) boxes. Wait 9-12, he arrives after 1. Mmmm my time lost. Then serious issue with certain missing channels as well as the tv rebooting a lot always right at the last 5 minutes of program we were watching. Did I mention I never complained for 20 years. So ...
Several months ago, Optimum sent a notice that it was taking over Bresnan. Today, I learned that the price structure under Optimum would save $24/month off the price under Bresnan. Optimum did not inform us at the time of the takeover that there were 2 price structures and that we would have to ...
Company schedule a appointment and I took off to make the appointment. Their technician informed the company that no body opened the door. Which is not possible. After 5 calls they told me sorry we can't make an appointment until next Monday. Since this company has monopoly what ever they say is ...
I am so mad at this company I am spitting nails. After my husbands company decided to stop paying for his telephone charges (he works from home and accrues high phone bills) we choose to try a VOIP. However, our DSL line is not fast enough to support the usage he needs and decided to switch to ...