I am really upset that after 1 year and 8 days my computer is a paper weight. I bought an Alienware Area 51 laptop for over $3000. I packed it up and took it with me one day. Typically, the computer was a glorified desktop (since it was so heavy) but I was going to be away and wanted to have something to do. While I was using it, the screen started blinking in and out when I moved the monitor up and down. When I booted it up the next day, all I got was a black screen.
I called the company and asked that since I was so close to the expiration, what could they do for me? They said I could purchase the Technical Extended Warranty and mail my computer back in. It would cost me $40 for them to tell me what is wrong with it and then I would have to buy any parts.
I was so hot. I started reading online to see if I could replace the graphics card myself since I already knew this was the problem. What I found was the graphics card is proprietary and can't be bought anywhere else expect through alienware. Imagine that.
Later, I was reading that Nvidia had been selling faulty parts and had to take $200 million out in warranty with the graphics card I got. The problem they were having... Moving the graphics card too much would cause it to go out. Wow. Who was in charge of that mess? Let's put a graphics card in a "Laptop" that can't be moved around too much. *sigh* Also, the graphics card had a track record of overheading. Alienware kept putting out BIOS updates trying to fix the problem but really it was just a guise to make people think they had fixed the problem. If this was a known issue, why was there not a recall? Oh yeah, that costs money. Money verses Customer Loyalty? They took money.
Everything I read about alienware was so good. As I research, I can tell that alienware has done a great job covering up all their crap tracks. It took me a while to find some dirt but now that I know where to look, I can't see the top of the pile anymore. I was just beginning to break the computer in when it died. I have wanted an alienware since I was a little girl and now regret the decision. I just want the company to make good since it was a know issue with the graphics cards.
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