$2200 gaming laptop is garbage. Cannot be repaired due to conflicting hardware issues as built by alienware. Be advised you cannot return items after 30 days past the order date, no matter when you receive item. Sent to their repair center 6 times, spent hours online with tech support. All phone ...
The day my new laptop arrived, it had to get sent right back because it was inoperable. I should have known then what i know now. Since I have had my laptop, it has been in for service 4 times. Each time alienware claims to have fixed the problem but they never do. The laptop comes back to me with ...
I am really upset that after 1 year and 8 days my computer is a paper weight. I bought an Alienware Area 51 laptop for over $3000. I packed it up and took it with me one day. Typically, the computer was a glorified desktop (since it was so heavy) but I was going to be away and wanted to have ...
The $2K NEW M17 Alienware laptop I purchased arrived with a defective motherboard. I immediately called Alienware and in good faith, worked, with tech support, for the next couple of weeks based on a phony promise if I followed their suggestions and their solutions did not solve the problems I ...
OK, when discussing what to do about broken video cards, nVidia g71 7900 gtx, Alienward informed me to get replacements from the following sources: "laptop king, agparts worldwide, newegg, tigerdirect, rjtech" I spent 4 hours researching with these companies and they don't have the parts. ...
I find it totally irresponsible for a company to be unable to provide support for a 3 year old computer. I purchased an Area 51 M7700 on 7-22-05. Last year, the keyboard failed and I spoke with customer service. I was quickly told that my computer was not under warranty and I would have to pay for ...