On June 30 there was a really bad storm and we lost our internet connection as well as our windows where windows would no longer recognize our network drivers so we couldn't get online. So I proceeded to call AT&T Broadband where in a recording said that if I needed tech support for the internet to call this #877-773-5321.in calling I was put on hold for no less than 40 minutes. When I did finally speak with a tech they said they could email us the drivers, and so I gave them my neighbor's email address. Two days later, it had yet to show up. So I called the number above again, and this time was on hold for 66 minutes, (I was using a cell phone that records the time) (free weekend minutes thank god) So when I finally spoke with a tech they said they no longer emailed them and said they would mail them. Which, as I found out later, depending on who you spoke with it would either take 3-5 days or 4-8 days. After numerous attempts to get the drivers via email or us mail and depending on who you spoke with we could or could not get them via email, it has now been two weeks and have been waiting on hold for a tech a total of at least 6 hours!!! On several occasions I asked for their corporate telephone numbers. No one would give it to me and I could never get anyone other than a tech or supervisor. NEVER a manager or any other means of resolving our internet issue. I finally got smart and called the 800 # for AT&T Broadband, and was given a number in Oregon, and another number in Colorado. This brought me to Executive Customer Care Center. Speaking with "Louise Cullins" she "assured me" that she would personally take care of this. After three weeks and threatening to make an appeal to the ATT president's office, also saying I will call every single shareholder of broadband and telling my story, we had a technician at the house that fixed our problem in less than twenty minutes. Mind you our bill every month is $80. I pray this does not happen to anyone else, it is not deserved and is extremely unprofessional.
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