I checked with comcast about upgrading my internet threw their online chat. The service tech (john) said my service now was 12000 down and 1500 up and he could upgrade me to 16000 down and 2000 up for $10 more a month. John said I would need a new modem to service these new speeds and they would provide one (free) at my local office. Ok I agree to upgrade and am sent over to the sales department still online chat. A lady (dont remember her name) gets on and sees our chat about the upgrade and asks a couple questions about my account, name, address, phone # and adjusts my account to the new speeds. When shes done a popup comes up and says your new speeds will apply in 24/48hours, so I get off chat and reboot modem and pop theres my new speeds right away. So now I have my new speeds and its working great and decide that Ill call comcast and see about HD movies. Call them and they tell me my new service costs a extra $27 a month. I tell them what John has told me and they say dont need new modem yours is fine (Witch I figured this when the new speeds came) and that their sorry John told me $10 its $27.
Last year they adjusted my billing. I have bundled services and they went from $114 a month to $170 a month. Ill be glad when we have more choices for High speed internet.
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