I have been having problems with my internet connection for the last several weeks. I have been on the phone with various Charter representatives, many who could barely speak English.
A few days ago a representative told me that my internet problem was due to my McAfee Virus protection. They claimed it was blocking a port. They said I had to contact McAfee to fix this.
A McAfee representative seemed skeptical, but he helped me uninstall McAfee over the phone, and sent me a link so that I could re-download and install it.
As it turned out, this did not fix the problem whatsoever, and it left me with no virus protection (of course, I had no internet connection to worry about, though).
I decided to take it upon myself to change out my modem and modem cable, and now everything is fine. So Charter's representatives were absolutely no help at all.
However, I had to spend the next day and a half trying to download and re-install my virus protection, which turned out to be another problem, but it has now been resolved.
I was without internet services for a total of 15 days this month (January), and I want my bill to reflect this by having them credit my account for the equivalent of two weeks service. I am so very tired of speaking to automated voices and representatives who don't speak English, and who cannot solve anything. It takes so much time out of my day when I have to press so many phone buttons to get through their menu, only to have someone who I can barely understand, and who is unsympathetic and unhelpful. It's funny, but no matter what the problem seems to be, it's never Charter's fault, according to them. They try to tell you it's something with your computer or your software, etc.
Last month (December), Charter and Quest workers were digging a very large hole in the ditch right in front of our house. We lost cable internet and TV service. The phone geniuses tried to tell us that this had nothing to do with the problem. HELLO! There's an endloader digging a hole to China in front of my house, and suddenly we lose service, and they're trying to tell me the two are not related?!!
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