I purchased a new Hewlett Packard computer and monitor at CompUSA back in January. I sent in the rebate, certified mail, and 3 months later they sent it back to me saying that
the package I sent out did not have a valid receipt...
They sent back all the materials, and inside was a
copy of the valid receipt! They said I could resubmit it
and the process would be expedited. I called them up, and they apologized profusely, but still told me to send it to the "special expedited PO BOX". I did so, and
called them back again after not hearing anything for
a month. The person I talked to then said it was not
expedited and that the person I spoke to did not know what they were talking about... They didn't even have a record of me resubmitting the rebate!!! She said to call back in 2 weeks because it may not have been "processed"..
I am kicking myself because the second time I sent the rebate, I didn't send it certified mail. Now they can just say they never received it, but I know they did. I will update on the status of this when I call them back..
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