Complaint I bought a new Gateway PC in October. It Arrived with the printer box open and software missing. Gateway said it wasn't their problem, gave me Canon's (toll) #.
It cost me $40 to get the printer set up. Right off, the PC started freezing up. I spent 150 hours following e mail troublshooters - they kept telling me this fix would work. None did. I finallyreformatted (erased) the hard drive, and then the PC made noises and expired. It took 3 weeks of hollering to get any response from Gateway.
They finally sent me another (used, as per service contract..) hard drive. It arrived with something large rattling inside. Took it to the Country Store, where they palmed the loose part and showed me that nothing was loose. I got home and it rattled again! Brought it back, and they accused ME of breaking it. I lost my temper; they threatened to have me arrested. (I'm a middle aged woman..) Finally got customer service -told me to throw the unimportant, loose part away. And I could have my money back if I wanted. But I was working 2 full time jobs to
pay for it, and no energy, so I gave them another chance. (FOOL!) I just wanted a working PC. Well, the new PC froze up, too. They said I needed more RAM, so I spent another $184. (BIGGER FOOL!) Still froze. Found out the loose part was
the heat sink, (very important) and I had been operating it for a month without it.
They sent another motherboard. Still froze. Another 50 hours of troubleshooters. No luck. Now they want me to reformat the hard drive. Again. I said, no more con games or stalling tactics. I want my money back. They said, "Sorry! Your 30 day warranty period is up!"
Turns out the rep who promised me a refund had no authority to do so. I admit to classic battered woman syndrome. I was sucked into their self-adulating and prepubescent preppy prattle - in love with Gateway and my PC. Now I'm a woman scorned. 4/5/01 Update! - Power supply just went - they're sending another. Isn't life strange?
Thanks very much for your support.
Linda Hutchins
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