I wanted to lease to own a laptop. I looked up on the internet a number of places which i could go through. I found coast2coastpc. I spoke witha rep that told me I could leas for 30.00per week with ad own payment of 99.00 though my checking account that week. I agreed and asked questions such as delivery, cancellation, and basic ordering questions.
I thought about the order and decided that u would just save money to get a laptop as the interest charge was very high after calculating all costs. I Called the customer service line given about 2 hours later and spoke to very rude customer service rep. I let her know I wanted to cancel. She asked what my name was and said it would be taken care and I would not have the 99.00 taken out of my account that week. I reiterated what she said and asked for a confirmation number. She then let know that I did not need one and that I was taken out of the system very rudely.
Friday comes along and sure enough they has debited my checking account. I called that very same day and let them know what happened. They said tyo call back on Monday. I called back on Monday to only get another rude customer service rep let me know that I was cancelled AND WOULD NOT RECIEVE ANYMORE DEBITS... No apology or anything for the mistake. I asked when I should expect to see a refund. She did not know she just said " the request has been given, I don't know when you will receive it." I asked to give me a period of time when I could expect it..."I don't know, I am unable to give you anymore info". Frustrated I asked to speak with someone else... She transferred me to voicemail.
I then spoke to someone else the next day who told that the refund will be issued on Tues Sept 30. I called today October 1 to confirm it had indeed been processed... Again another rude rep that stated that she no information other than it has been submitted... And gave me the run around. I hope that I do see the refund howewver the lack of knowledge with this company is ridiculous... Do not give them your money!
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