I called Juno on May 31 to cancel an inactive account I had with them. I then had to call them again in October to cancel my account as they were still charging my card $14.95 a month. I was deployed to Iraq from October 30 to November 10 and found that they were charging my card all along. I just got off the phone with them. I had a rude person who would not listen to me and spoke over me when I was explaining the situation to her. She had a very poor grasp of the English language and was very rude. She told me I had never canceled my account and wanted to transfer me. I asked to speak to her supervisor but she was speaking over me and telling me that I was wrong and that I should just talk to the people in cancellations to get it canceled. There was no concern that my account had already been canceled and that they should owe me some money. I again asked for her supervisor. I asked the supervisor 3 things: 1. Is it common practice for your customer service representatives to speak over the customer? (She did now answer as she also was not listening) 2. Is it common that the customer service representative not listen to the customer? (She responded this time with a no) 3. Is it a common statement out of a customer service representative to tell the customer they are wrong and be rude to them? (She then responded with a no) I was then transferred to the cancellations department where they did not care that I was billed all this money either, although they stated they did have a record of me calling in October and in early November! I asked them why this was not an indication that I had called and again I got no response. I had to ask for a cancellation number and the ladies name. None of the ladies I spoke to were English. They had very broken accents and were difficult to understand. I was assured that my account was again canceled. I told the lady who called herself Alex, that I would be going to my Military Legal office and reporting them for bad business as this was a form of abuse. She did not seem to care. She stated that I did not completely close out my account and this is why I was charged. She stated that it was now completely closed. I find this ridiculous. Why would they have such a process to cancel. Also, why would they not agree to at least refund 3-6 months of the year that I paid for when my service was obviously not used? Today is Veterans Day, I feel as though I have been spit on by this company. It is insulting and despicable that they treat their customers in such a way. It will be a complaint in which I take to every organization that deals with poor business standards!
0 comments