I have been waiting nearly 6 weeks to receive a refund on an order I cancelled on 7/20/09. Please note that this was an order cancellation, not a refund for returned merchandise. I never saw or touched the items ordered. The order never shipped. My credit card was billed 7/9/09, the same day the order was placed.
When I called to cancel the order, I was told I could expect a refund in 4-5 business days (the website says refunds are processed within 3-5 business days). When I did not receive the refund, I called the company (8/7/09). The Customer Service agent told me the refund had not yet been processed but she would put a rush on it & I should see my refund posted in 5-7 business days.
When I did not receive the refund, I called again (8/21/09) & spoke to Justine, who told me the refund had not yet been processed, but she would send my information to the Accounting Dept. & the credit would be posted the following week.
When I did not receive the refund, I called a third time (8/28/09), speaking again to Justine. She verified that my refund was still not processed but the information was with the Accounting Dept. She acknowledged they are running behind on refunds but the refund would be posted by the end of next week.
I asked to speak to someone in a position of higher authority to discuss my refund status, but Justine did not comply. I asked her how I might reach such a person, but she would not provide any information. I went to Allegros website &, via the Contact Us page, sent electronic inquiries about my refund status to all departments that appeared potentially relevant to my issue (8/28/09).
I am tired of waiting for a refund for merchandise I never even received. I am extremely frustrated at the lack of honesty, responsiveness & cooperation I have experienced with this company.
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