I spent over 2 hours on the phone trying to ask a simple question, and all I got was 18, yes I said 18 Total people I spoke with. I ordered add a line, and a new phone on 5-26-06. As of today still no phone.
I called and asked where my phone was, because of course with Sprint you have to put down a 125.00 deposit everytime you order a new phone, no matter how long you have been a customer. I asked where is my phone and the world as I know it stopped for the next two hours as I was rudely spoke with transferred, hung up on, and even called a liar by some twit supervisor.
I was so frustrated, I was shaking. Never in my life have I ever been so rudely treated. Once I asked for a supervisor, I was told they do not accept phone calls. EXCUSE me, what did you just say? I finally get a supervisor, who tells me that I never placed the order and if I want another phone I will have to put up another 125.00 and if I did not like her answer to bad. What happened to the 125.00 I just put down for the phone I still do not have. We used that to pay Junes bill, which is not even due yet.
I did not give anybody permission to do this. I was told we do not need your permission to do that. Then she said I was lying and to pay up or no phone, and she hung up on me after I told her that I was not giving them another 125.00. That was it I had had it. I called back and said I do not want to talk to you or any other rep, unless it was a supervisor.
The lady I spoke to asked me very nicely if I would tell her what had happened to me. I explained my problem for the 18th time to her and asked what was so hard about my problem, please tell me. She looked at my account and literelly ten minutes later she fixed my problem. I asked for her name and employee number, and she gave it to me, no questions asked.
I thanked her for her help, and told her that I hoped this call was recorded for training purposes, because when she answered my call after 2 hours of being treated rudely, and like I did something wrong. I was not nice. I will let my contract run out, and never use them ever again.
Missy
Converse, Texas
Albania
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