I worked in the Suddenlink call center. We take calls from customers for 8 hours a day with 2-15 minute breaks &, on a lucky day we have 1 hour for lunch. They are constantly cutting our lunch back to 30 minutes. We get cursed out, hung up on, listen to the most atrocious language you have ever ...
I ordered suddenlink services in December with all available services bundled (phone, tv, internet, home security). There were multiple issues starting with the install, such as 1200-1400 appointment and he shows up at 1725. Then when I actually could get the alarm installed, first tech out tried ...
I started using Suddenlink as my ISP two and a half years ago, as they were (and still are) the only broadband provider in my area. At the time, I was renting while waiting for my home to be built, and was told by the Suddenlink salesperson that if I went with a two year service agreement, there ...
I first get Suddenlink when I move to a very rural part of AR in Nov. 2010. Prior to the move, I schedule services for cable TV and internet to be connected at the new house. I was told in that phone conversation that I was to pay the tech who comes to hook up the service "the first month's ...
Suddenlink is now going to charge if you go past the limit of downloading. They make like well most of our customers average only 20GB/month. So what's the big deal for others who use more for streaming movies and online school work, not to mention shopping and email. It just stinks they want to ...
My 90 year old mother changed to a box to enable her new TV to get HD service. She specifically did not buy DVR service. The box was installed and the DVR service disabled because it was a box that could be used as a DVR - she just didn't purchase the DVR service. Months went by and I noticed her ...