Complaint / Review
Sudden Link
The Worst ISP ever Little Elm

Suddenlink offers cable modem and phone service in the North Texas area. The Internet services is, and has been atrocious, for the past 1 1/2 years. I experience multiple Internet and phone outages daily.
It took Suddenlink a year to acknowledge that there were problems in the area. North Texas customers are now greeted with a message indicating that Suddenlink is aware of the problem and is work diligently to correct it when calling Technical Support. The message has been playing for over a month.

I recently called Suddenlink to find where to view call information for the Internet phones (no monthly statements). I was directed to their website for the information. The information on the website only provided details for outgoing calls made by the phone service. When I inquired to find information about incoming call information, I was told I would need a "Subpoena" to access the information.

This ISP is the biggest RIP OFF ever. Customers beware.