I was about to move in a new apartment and subscribe to Comcast's bundle service. About five days before I moved in, I was told that my apartment number was changed. Fine. Then I called Comcast about the change. The lady told me the install date would be delayed for about 2 weeks because she would have to re-key in my order, and that order would be seen as a new one. I complained and argued that it was only apartment number change, but I couldn't change a thing with her.
Then I tried a live representative a few hours later. She did not help at all and gave me the same answer — no. What was even more ridiculous was that the install date (under the same order number) I had been told on the phone was put off for one more day. This was very frustrated.
So, I made another on-line order and found the install date for my "new" order could be scheduled for a date that was way earlier than what I was told both by phone and on line.
Luckily, a very nice representative got my complaint and tried very hard to solve my problem, after I chatted with her on line for about almost 20 minutes. Or, I would have been unable to use internet, watch TV and make phone calls in my own apartment for the first 15 days in town.
Comcast, your computer/order system needs a big revision and improvement...
0 comments