I purchased a 'digital download' of one of Stardocks games. After I entered my card details I was pushed to a form that contained no information on how to download my file. I eventually discovered that the game must be accessed through their proprietory system and you don't actually get any download file at all. The entire process was obstructive and the end result was that I never managed to obtain the game.
I consequently requested a refund, after which followed a series of exchanges in which I was fair and restrained, while they were extremely obtuse, deliberately taking my statements out of context, and did nothing to attempt a fair resolution. They simply refuse to refund my money even though I never received the game.
This company goes out of it's way to disguise the true nature of its 'digital downloads'. It deliberately makes the process of obtaining the game difficult and does not attempt to resolve issues reasonably. You're not actually getting what is implied, they are not honest and do not stand by their product. These are the symptoms of companies that make more money ripping people off than providing a genuine product or service.
Do not believe the image stardock have spun around themselves. Stay away from this fraudulent company.
Chris
Prahran
Australia
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