Unauthorized payment taken off my check card by employee other than the person who had sold product to me because he is NO LONGER THERE!!!...
I was contacted by phone October 18 by a gentleman named "JOSH" about the breast enlargement pills. I was told that there was two ways I could purchase this product I could pay 219.85 up front or I could pay 19.90 and then if I was satisfied I could pay the 199.95. I did authorize them to take the 19.90, but no more.
I was also told that I would see results in two weeks, BUT if I wasn't satisfied that there would be "SPECIAL INSTRUCTIONS" on how to send this product back long with a paper showing how much I still owed. I also told "Josh" that I wasn't sure I could afford it, he told me I would have plenty of time to get my money together. I still wasn't sure I wanted to do this but he kept telling me all I would have to do was return the product following the instruction in the box.
When I recieved my product there was NO papers of any type in the box. I didn't think nothing about it, thinking that maybe the papers would come in the US MAIL. Still nothing until I receive my bank statment along with NSF statement on 12-18-02. They had taken 199.95 out of my account on 12-05-02 without my authorization and before my 37 days was up. They have screwed my checking account up right here at Christmas.
My husband called them to ask why they had done this and was never able to get passed a recording until he got mad and just push different buttons and a man came on the line named Scott. He told us that he would have to find the tape of my sales call to see if we were telling the truth about what had happened, and he would call us back in 1 hr. I called back in 10min. Just to see what was going on and he had gone to lunch. I then waited and call back 1 hr. Later and finally got him back on the phone and he told me that" he cannot find the sales tape and that the gentleman "Josh" that sold this product to me had "QUIT" a while back.
I then got tranfered to customer service to see if they can help me. A very non-caring, ill, hateful, young lady named Felica came on the phone, I began to tell her what had transpired and all she could say was my 37 days to return the product was up. I told her that I was willing to send the product back, but had been waiting for those "SPECIAL INSTRUCTION" and she said she didn't care because my time was up. I told her I was aware of that but if I had known that all I had to do was send it back she would have got it the 1st of NOVEMBER.
My family is having a hardship now thanks to these people because my husband is disabled and I also have two sickly children, we make ends meet with his funds with little to nothing left. This is another reason why I wanted to send the product back along with that it was a fraudulent product. So we had to take what little money we had saved to buy our 3 girls Christmas clothes with and put it in the bank to keep other checks from bouncing.
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