I went through almost one year of torture with comcast internet service. The first few months worked great, and the high speed was truly high speed (instant). However, after about 3-4 months, I was able to connect less and less frequently. It started out at being able to connect 3 or 4 days a week to 4-5 days a month.
It seemed like I was calling them constantly to get my service back up or to complain about not being able to connect. I would ask them, why am I paying over $60 a month but only able to connect 4 or 5 days a month? Of course they had no reasonable answer as to why. The first time they assisted me over the phone, I thought we got the problem worked out. However, this was temporary and worked for a day or so. The next time I called I told them to send someone out, which they never showed. The next day I called and again, got the runaround. I rescheduled an appointment for someone to come out the following week (after being on hold for a minimum of 30 minutes each time I called) because that was the soonest someone was available. I said, fine, just make sure they actually show up, and call me first because I take my kids to school in the morning first thing, which is right around the corner from my house.
When I get home, you guessed it, someone had been there. No phone calls before coming or anything. THey obviously came and left very quickly. I called again (on hold for over 30 minutes again) and demanded to speak to someone in charge. After getting to play musical phones for over half an hour, I finally got someone in the service department. As he (who could barely speak English) tried to start telling me how to fix the problem, I stopped him, realizing this all sounded familiar to what I was told last time I called and talked to someone in the service department (who could barely speak English either). I said, no, I just want someone out here to fix the problem. After getting disconnected, I called again. (I am very persistent).
I demanded this time that someone come out the following day or they could cancel my internet. I was beyond fed up at this point, so they agreed to send someone out the next day. When this guy shows up, he goes over to my tv and starts looking around it, asking where my cable box is. I said, "are you not here to fix my internet service?" He said, "no I only work on cable tv, I don't know anything about how to fix the internet service." I told him I had not ever had comcast cable at this address, so I don't know how they got so "mixed up."
Again, I call and say "just cancel my service please." When asked why I wanted to cancel, I gladly told them the whole story. THey apologized and said they would send someone out by the end of the week. Wanting this to work out and get back online as soon as possible (because switching is always a huge hassle) I agreed but said this was their last chance to make things right. I believe they gave me a break on one month's charge at this point. So, they sent someone else out, who "fixed" the problem, and again it worked great for a few days (they totally reconfigured everything and assured me this was most likely the problem), and then after a few days the same thing happened. I couldnt connect.
Again, I called (on hold forever again) and asked them what I had to do to discontinue service. They said I had to go across town and turn in my equipment to the Kroger where they had an office set up. After waiting in line for about 45 minutes, I finally unloaded the "junk" they called internet equipment and never looked back. It felt like I unloaded a huge weight off my shoulders. I told them this "equipment" was a piece of junk and never worked from the beginning, so I had better not be charged for it being "damaged".
I switched to satellite internet at that point, because I found out Comcast has the monopoly in all of Memphis and you cannot get high speed wireless internet with anyone else (unless you live in a few select areas).
Don't EVER take a chance with comcast unless you want to pay through the nose and never get service. All I wanted was dependable service. And of course they knew I couldn't just go to their competition b/c nobody else would connect internet in my area. They all said that only Comcast was available in my area. I have been very happy with satellite internet and it is $5 cheaper a month. You have to buy the dish, but hey, it is very reliable and I can connect 24/7.
Anonymous
Cordova, Tennessee
U.S.A.
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