I purchased a HP Pavillion 3120 Slimline through Staples in LaVale, MD on 9/1/07. It crashed on 12/30/07. Took it back to Staples in LaVale, tech worked on it, called me 5 days later and told me to pick it up it was fixed. Drove to LaVale, picked it up, brought it home and began to set it up, well, it ran for 1hour and did the same thing (froze). Took it back to Staples, tech called me a few days later and said the fan needed fixed... Brought it home and that wasn't the problem either... Staples Tech said he talked to the HP Mobile Technician and he wanted to send it to HP repair since it was only 3 months old. THIS IS WHERE THE PROBLEMS ESCALATED! HP Repair received my computer on Jan 12, fixed it and sent it back to Staples supposedly... It was delivered and signed for by someone in Albequerque, NM... Apparently, this wasn't me since I live in Frostburg, MD. Staples didn't know what happened, I called HP and talked to someone who told ME about who signed for it on Jan. 24 in New Mexico! I was then ASSURED by HP Tech Support that a contact Manager would contact me within 24 hours... Well, I'm still waiting!!! No One at HP will EVEN TALK TO ME... They transfer time and time again when I tell them my problem until I get disconnected. So, the last time I talked to HP I told them I wanted my lost computer recovered, a replacement PC and compensation... Never heard a word from them and this happened on SEVERAL occasions.
I have since lowered the boom on Staples in LaVale, MD, calling them, asking questions about where my computer was and why I wasn't notified after Staples found out HP lost it. Staples admitted to knowing it was delivered to the wrong person, but assured me the would get to the bottom of it... I have since canceled my credit cards I used on my lost PC, changed ALL my passwords and given up hope of ever getting it back. Somewhere in NM is a hard drive w/all my personal info on it which neither Staples nor HP could guarantee me that my hard drive was wiped out during the repair process.
Staples HP mobile tech has contacted me twice since the beginning of March telling me he's doing everything he can do and that a replacement computer was ordered on March 6th and should take 7-9 days to get here... Well, it's March 18th and no computer, but I did have a voice mail when I got home saying he's "still checking into it".
Staples HP mobile tech only contacted me because I threatened legal action through Staples. The day I told staples they wouldn't hear from me any longer, only an attorney was the exact day the HP mobile Tech called me... Isn't that ironic???
Staples or HP haven't offered me any restitution or even a computer upgrade for all the time that my computer has been lost.in fact, the only thing Staples told me I could do was use the extended warranty that I purchased ($100) to get a replacement from Staples... But on that replacement I would have to purchase another warranty ($100) to cover the new computer. My computer was only 3 months old when it crashed and neither Staples or HP cares, all they want is for me to go away. Well guess what guys, that's not going to happen.
So, any suggestions from cyberspace? Anyone experience the same dilemma? I'd like to hear from you.
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