The deicision to use Hughes Net and my broadband supplier had to be the worst decision I have made in my 61 years.
I disconnected my preious broadband provider because I could not undertstand their techincal support and they are in India and I don't speak their language nor they mine.
When I called and spoke to Hughes Net I was told I would speak to someone in the United States when I had a problem. I was told I could cancel my service within the first 30 days at no charge. I was not told about only being able to download 200? (I don't understand the measurement). I was not told they did not recommend wireless connections.
I signed up for their smallest monthly service $59.99 for the service and $20.00 a month for the equipment, for two years.
Truth - You do not speak to a person in the United States when you have a problem. I cancelled my service within the first 30 days and received an invoice for $400.00. Which I do not intend to pay and I hope they take me to court.
When I contact them about not having recieved an invoice I was advised that a written invoice would cost me $5.00. I am not paying anyone $5.00 a month to send me a bill. Hughes Net wants to just help themselves to my bank account!
I have spent more time on the phone trying to get the system to work properly than I have spent using the system. And as far as being wireless, if I wanted to be tethered to a black box I would have dial up as speed is not as importanat to me and wireless.
Customer Satisfaction/Service are not words found in the companies SOP's.
Stay away from this company.
Pk
Citra, Florida
U.S.A.
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