Usacomplaints.com » Internet & Web » Complaint / Review: Hughes Net - Slow Internet Service and Poor Customer Service. #276171

Complaint / Review
Hughes Net
Slow Internet Service and Poor Customer Service

Obtained Hughes Net after seeing commercials on how fast the service was. Obtained PRO service on 1-9-08 with listed speeds of 1000 kbps download and 200 kbps upload. First night service was in the system was SLOOOOOOW. The signal quit all togehter. Called Customer service and they ran diagnostics. Signal level was 32. They tried changing all the parameters and had me run speed test once they was able to get a sync back to the sattelite. Speeds were typically below 100 kbps download and 20 kbps upload. Performed this test for their technical dept 3 x's daily for about 3 days and was advised to then call back. After being xferd many times, finally reached tier 3 or 4. They advised sending back out the installer to re-point dish to another sattelite as the one I was on was not working for me? So from day one til approx 1-25-08 I had minimal/slow internet services.installer came back out and re-pointed dish to the same sattelite, however getting signal strength up to 56. Working on the system for the next couple of days experienced same problems with upload and downloads as previously described. At this point, I am having to make a decision as the 30 day guarantee is about to expire. I called Hughes Net and advised things were not better and wanted to send back the system as they had no answers and I didn't want to get locked into a 2 year contract with less than desirable interenet service/speeds. Spoke to someone in Phillipines who tried his hardest to keep me from returning services and equipment. Advised that they have had the entire month to correct and stile not resolved, why would I think it would be fixed before the 30 days guarantee to at least be able to recoup $200 of the $460 they had charged my credit card? Anyways, after spending $50 for a yard mount pole and concrete, 1 month of valuable time, $260 for services that was non-existent, I had to spend $20 to send them their equipment back. Maybe I need to get into this business to over-promise and under-deliver and collect $260. Find another source of Internet if you are looking.


Offender: Hughes Net

Country: USA   State: Maryland   City: Gaithersburg
Address: 16060 Industrial Dr
Phone: 3014285500

Category: Internet & Web

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