I love Coffee and live in a small town where gourmet coffee and supplies is harder to get locally. Like an Idiot, I signed up for this MONTHLY coffee service. The initial promotion was $9.00 and receive a coffee grinder and my first 2 12oz packages of coffee. Which would be repeated monthly at a charge of 12.50 per pack plus "small shipping and handling fee".
In the agreement and description of service there is a ONE LINE sentence stating that due to availability shipments may vary in frequency. (thats their disclaimer. Also there is nowhere that says what their ship/handling fee is) I received my introduction supply of 2 12oz packages and "free gift" coffee grinder.
THEN 4 DAYS later I received another BUBBLE PACK with 2 more 12oz packs of coffee beans.in 1 10 business day period I received 3 more bubble packs of coffee. Checking with my bank I find I have been charged $48.50 for each one of the bubble packs and $25.00 for my Promo introductory purchase = over 175.00.
the only way you can question or cancel is to call their number. Nowhere on their web site is a way to do anything except change your choice of coffee flavors.
You annot call before 8 or after 5, only M-F. My working schedule makes this impossible and I have no availability to make personal calls from where I work.
So I take a day off to take care of this. I ask to make sure only one shipment per month, as I CANNOT afford these multiple charges. Was told about the "frequency of shipments may vary" in the agreement and we cannot control that. Also asked about the $48.50 per shipment - $23 is for shipming a 2lb bubble pack. (I have sent 8lb boxes via the same shipper for much less than half that)
I immediately cancelled my "membership" but no way to return and refund the coffee I already received as the "bubble pack was opened".
Be assured I will go back to driving 45 miles to find coffee for my ONE allowance into extravance. It is going to take a year at my income to make up for this BLUNDER.
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