I ordered NEW Jabra C820s Active Noise Cancellation Headphone from Buy.com on 12/23. Headphones arrived on 1/2. But they were not NEW. Both left and right sides had pretty visible scratches on them. Apparently, Buy.com sells refurbished or used product, but nowhere this was mentioned on product page. I called them up, they promptly issued RMA and I requested to send me NEW headphones. According to their e-mail they got them back on 1/9. Today is 1/25/08. I still don't have them.instead I have many e-mails from Buy.com that they received RMA and will SOON send me new product. I called Buy.com's Headquarters. The rep (Jenny) only could tell me that they have a problem with the supplier and if I want I can get a refund or wait longer. What a great company. Why should I care that they have problem with the supplier? I wouldn't recommend buying from them. Scam website and customer support.
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