Michelle McCord sells all kinds of merchandise on eBay, including camping equipment, aquarium equipment, Dildo's and Anal toys, had I known this I would have never done business with her. I bought a 200 dollar aquarium filter from her and paid her immediately, Shipping, handling and Insurance included in the 199.99 price. Seller did not require a signature for delivery she claimed to me in a phone call that she never does on any of her shipments. DHL made an error in leaving the package on my doorstep at my apartment and package was stolen. When I contacted Michelle I asked her to call DHL so the claim process could begin. MIchelle never contacted DHL to inquire about the package or to start a claim. I left negative feedback on her ebay account stating "seller does not require signature for packages, it was stolen off my doorstep". I filed a dispute with paypal and she escalated it to a claim, then sent me the following email.
Sorry,
i got busy and forgot about it but i see you alresdy moved it to the next level. Have a great night & good luck!
Original Message
From: Scott To: [email protected]
Sent: Thu, 3 Jan 12:18 pm
Subject: DHl shipping
I just spoke to DHL and they said you never called them after I reported that I did not receive the package. I can see that you have no concern for resolving this matter at all.
Negative feedback will be left on eBay.
Thanks for your lack of concern and courtesy,
Scott
She later left feedback for me on ebay stating that I was a scammer!!! Beware!!!
Another email from michelle
You already made a claim through paypal, so why would i send you the refund? Paypal will, they already put a hold on the funds in my account. For the record, i did everything i was supposed to. It is ludicrous when people place blame on others when they are not the one at fault. If paypal returns the captured funds from my account i will be more than happy to forward that to you. However, that is usually a timely matter. Dhl is also a timely matter, so i do not think it can or will be resolved this week.
Original Message
From: Scott
To: [email protected]
Sent: Thu, 3 Jan 7:07 pm
Subject: RE: DHl shipping
First off, can you please lay off the CAPS its annoying and rude, press the little button above the shift key on the left side of your keyboard and it will resolve the issue. Also turn on your spell checker, sending people emails with misspelled words like ALRESDY shows a lack of professionalism. Now to what really matters, if you would take the time to call DHL they will tell you that they made a mistake in delivering the package even though you did not require a signature, they did. I have already gone ahead and filed the claim with DHL for you and the claim will be paid out to you and you can refund me my money or ship me another FX5 Or You can send me a notarized letter with your name address and the tracking number stating that the claim can be paid out to me and we can resolve this issue this week.
You need to call DHL to resolve this issue, as of today at 6pm they have no record of your call concerning this matter.
Thanks for your lack of concern and courtesy,
Scott
Well it turns out she did not pay for the shipping insurance (scammer?) as promised no wonder she was uncooperative in filing a claim she would only have been reimbursed for 100 dollars.
Email from DHL
Dear Scott
Thank you for contacting DHL.
We sincerely apologize for the inconvenience caused. Yes, please be advised Since the package was not insured DHL would be not pay out the complete value of the package.
If I can be of further assistance, please advise.
Thank you for using DHL.
Albert
DHL Express
Customer Service
Original Message
From: Scott om)
Date: Tuesday, January 08 07:58 AM
To: 'DHL Customer Service' ([email protected])
Subject: RE: US shipment
I have been told by customer service that this package was not insured for the full value of 199.99. And that DHL will only payout 100.00 of 199.99 value. Is this true? If this is the case then I will not be filing a claim with DHL, instead I will go through EBay and PayPal to fully recover my loss. But I need a response to this email to provide to PayPal showing that the shipper did not provide proper Insurance to cover the entire value of this package which was 199.99
From: DHL Customer Service [mailto: [email protected]]
Sent: Monday, January 07 12:59 PM
To: Scott
Subject: RE:'DHL=003-693-519' US shipment
Dear Scott Palmer,
Thank you for contacting DHL.
We sincerely apologize for the inconvenience caused. I have initiated the claims process, a claim form be mailed to the address provided within one business day. Please complete the claim form and return to the address listed on the back of the form. Please refer to reference (SCT) number 01070000495 for future inquiries.
Please Note:
A claim for loss or damage to a shipment cannot be concluded until all transportation charges thereon have been paid. The amount of a claim cannot be deducted from transportation charges.
All damaged merchandise and packaging must be retained in the original shipping container at the receiver's location in order that DHL may make inspection thereof.
Unfortunately, DHL shall not be liable in any event for any special, incidental, or consequential damages, including, but not limited to loss of profits or income, whether or not DHL had knowledge that such damages might be incurred. Liability not assumed.
If a shipper has an extremely time-sensitive package, the loss or delay of which may result in consequential damaged, the shipper must contact his/her own insurance agent or broker to insure again such risks, as DHL does not assume such liabilities. DHL does not provide and will not arrange for such insurance.
Once the claim form is received an actual claim number will be assigned and reviewed. Resolution may take up to 30 business days from the date our claims department receives the completed claim form.
If I can be of further assistance, please advise.
Thank you for using DHL.
Albert
DHL Express
Customer Service
Beware of buying from her on eBay this could happen to you!!!
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