This situation really doesn't qualify as a rip off so much as it does a complete and total lack of customer service after the sale. I, like at least one other person before me purchased an item from Michelle via her web site which boasts the following taken directly from her site.
"POND PASSIONS OUTLET's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at."
"It's all part of our "Loyalty To Our Customers" attitude. Please contact us @ anytime with any questions."
I can tell you from personal experience that I've rarely spoken to anyone willing to do less for their customers. I purchased an item at a very reasonable price with free shipping and paid via credit card. The item shipped out almost immediately and I received two automated e-mails regarding the status of the shipping and everything seemed great. Unfortunately the package either never arrived or vanished after delivery (FedEx claims to have delivered it "signature on file" to my store).
Do I believe she shipped the item? YES!
Do I believe the original problem lies with FedEx? YES!
Should I be writing a great review and recommendation for Michelle and her company?
Well I would be if she had bothered to make a claim with FedEx or put in even the slightest effort to find out what happened to the package after she was informed it never arrived or even if she would put in the effort to return a phone call in a prompt fashion but instead what she seems to have done is just string me along for a week until I finally make a claim with FedEx myself only to find out I'm the very first person to bring it to their attention after she claims she had a week ago. She also claims that every time she tried to return my call she was left on hold by the store and gave up which is odd since she was given only my cell number on my order form and I've only ever called her from my cell which shows up on her caller I.D. So why she would suddenly claim to have only the store number and be the only person in two years not to get through to me via that number is beyond belief. I'm NOT calling her a thief but would go so far as to call her full of crap.
Then I discover this is not the first time she's been in a very similar situation and she did as much for me as she did the last person to complain here which is nothing because even after she's been down this road at least once before she didn't learn to either require a signature upon delivery or insure the package she shipped. Of course she doesn't bother to make a claim because even if she did she would only be reimbursed the uninsured maximum of $100.00 which is less than the item. Except that in this case the blame lies with FedEx for not getting a signature so if she would have just lifted a finger to investigate the matter or make a claim she would find out that she might just get lucky on this one and get reimbursed but instead she did nothing all the while claiming to do something. Now she'll claim I never paid for insurance but that's only because I was never given the option or I certainly would have had sense enough to do what she doesn't have sense enough to do.
She now has chosen to call me a ballbuster and refuse to either ship me a new product (signature required and insured) or refund my money and has left me holding the bag for her complete lack of effort.
So if you're home 24 hours a day to meet the FedEx truck when it arrives then by all means order from her but don't expect any help from her at all if and when things go wrong. Her satisfaction guarantee is a total joke. As for me, I plan to dispute the charges to my card and do my shopping somewhere where they actually understand what customer service really means.
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