Well, "Best Buy" really isn't folks. Those oh-so-fun people, spending 95% of your shopping time horsing around with each other in the store, will, when they finally wait on you, tell you all about your new computer system, and the new, extended warrenty, "in-home" service they can sell you.
I had a lot of trouble with the system set up. None of the OFFICE software was installed, only the system. I had paid an additional price to have the "GEEK Squad" set up the system, carefully explained that since I was disabled and my computer experience with a home system (as opposed to an office set up, which employees are not allowed to touch) was old.
I needed, I explained, to have all the software installed, and to have a standard Microsoft Windows desktop display so I would know where things were parked. Further, I needed support in home, and didn't have time to spend an hour or two on the phone trying to fix the system with on phone coaching. This was especially important, I stressed, as I am unable to get down and mess with the plugs and wires. Guess what I got?
The system went to lunch all the time. Some things didn't work at all. The HP "smart" printer/scanner ALWAYS had something wrong with it - the cartridges were bad after only 2 weeks, and they still don't work. The light blinks continuously, and I can't turn it off except by disconnecting it. The expensive surge protector alarm went off and no one at the 800 line could tell me how to turn it off. (Try sleeping with that on.) My upstairs college student came in and shone a flashlight on the unit and found the "off" button.
Mind you, I paid for "in-home" support. Of the 17 times I have called for support since I paid for it, I have gotten the run around all 17. I got in-home support 2x, only when I paid for it. Oh, right, and it turned out a major component of the computer was faulty, so that had to be replaced (2 weeks without the computer).
Now let us talk about the deceptive business practice of the billing department. I was so angry with the last experience that I called the phone number (endless wait) and told them I wanted to pay off the complete Balance and to give me the total. I sent a payment (electronic) for this amount, using the due date on the contract. They charged me another $24 dollars. I paid that, although I didn't know what it was for. Then they sent me a bill for $10. I called.
Here's the good part. I paid off the entire amount (although I was told by the salesperson I had a "year to Pay" 6 months early. Apparently missing their finance charge, they charged me for not paying off the "3 month promotion" which I had never heard of, before 3 months. So they charged me $24, and then charged me another $10 "late fee". (Remember the payments are electronic (set up at the beginning of the payments).
So basically, this company ripped me off for $34, not to mention the price of a faulty system, printer and 2 year in home service contract.
The last cs person told me when I call the Geek Squad, they don't have the support contract, as they are separate from Best Buy. That's why they keep charging me for visits in home (when I can persuade them to show up at all, which they don't want to do.). And when I asked who owns "The Geek Squad"? You Guessed! Its "Best Buy". They need to re-name this business (run like a college frat house). Maybe "Worst Experience"?
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