I received an overdraft notification from the bank 3 days ago with a charge of $244.45 that had been withdrawn. When I looked at my account online, I found that it was to DIRECTTV. I never authorized the withdrawal! I immediately contacted DIRECTTV and was informed that there was nothing that they or I could do. I spoke with one representative, and she informed me that I had received an e-mail that they would be doing this for money owed. I told her that the only e-mail I received said my bill was ready for viewing. She then informed me that I could speak to her supervisor.
Her supervisor then informed me that in April they sent out a new customer service agreement (that I had not signed, much less seen) stating that any account that had a credit card on file would be charged automatically for money owed to them. I never gave them my debit card information. I used it to pay my bill online, and this is where they got their information. I never had recurring payments set up. I paid it one month at a time.
I told him that they withdrew funds from my checking account without authorization and had taken my card information from my internet account. I told him that I had never received any paper mail from them and had complained about that very thing. He then told me that there was a verbal agreement, but you have to talk to someone to get that, which I never did.
If I had received this so-called new customer agreement, I would have taken my debit card information off of my account and informed him of this. I do not know what to do to get my money back. Will my bank help me, or should I just follow through with DIRECTTV?
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