I have had problems with this computer since the day it arrived. Programs were not installed properly/therefore did not work. I received this machine via Shop NBC in January.
Since that time, I have (under technical support from the company) been FORCED to wipe out the computer FOUR TIMES, and re-enter each program my self. This still did not correct the problems! A repairman was sent to my home-HE F*ED UP THE MACHINE EVEN MORE!!!
Now the latest - the power button is next to impossible to push on. I have also been receiving several error messages. I contacted the company, or which they suggest that I restore the computer to an earlier date, which I have done. More error reports appear.
I called the company back-they can't help me and suggested that I call Microsoft directly for assistance, which I did.in order for Microsoft to help, THEY DEMAND THAT I PAY THEM $35.00 BEFORE THEY WILL HELP!!! I refused to pay the amount, and I was rudely disconnected!
I am pissed off to say the least. Tell me how I can sue the companies. The latest error (which I don't understand) is: BC code: d1 BCP1: F96F2F59 BCP 2:00000002 BCP 3:00000000 BCP 4: F96F2F59 OS ver: 5_1_2600 SP: 0.0 Product 768_1 Cminidumpmini 080902-01dmp Cdocime~1DOROTH~1/locals~1 tempWER1. Tmp. Dir oo sysdake. Xml.
Do you know what this means? According to v2premier, I need to download a new driver via microtec. I paid over two thousand dollars for this piece of s& and I will not pay microtec to repair a problem they knew already existed when loaded into this... Machine.
Dorothy
Pine Plains, New York
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