Business? When I clicked on the thing it was 'Consumers' not 'Business'.
I thought that Telewest / Blueyonder were the worse one in business, but I was wrong.
Tiscali is just THE bottom of the barrel. For 11 months I have been experiencing nothing but grief from them: speeds slower than dial-up, frequent disconnections, jumpy and slow web browsing, throttled speed (and they have NEVER advised me of that), and bad, BAD customer support! The worse came 2 weeks ago, when suddenly my connection stopped working altogether. TWO WEEKS, and they still have no clue as what the problem is. They do not phone back, don't reply to emails or reply after 15 days, they force you to phone back to them again and again, I have wasted many hours on the phone with them since the start of my contract: (
I still have no connection, but they are still getting their money. Their connection has not worked for 15 days now, and still no sign of resolution, they left a message on my phone today saying that I was 'unavailable' (as If I am obliged to wait around for them to call me) and that they would call back, but they did not call back. And anyways, what's to call? I am waiting for them to fix their line problems, not for them to call me. They are always vague, the person that left the message did not explain what he wanted or what he expected me to do.
The other thing I am angry about is that I have just noticed that my broadband package has been available for several months to new customers for.
0 comments