On December 27 I spoke with Liza Smith who explained that the most effective way to use the program was to increase the monthly cap from $100.00@ $1.05 cost-per click to a monthly cap of $150.00@. 39 per click that would include a flat fee of $9.95 per month with the understanding that this would be for our local service area only and not nationally. It appears by the information that I have is that we have been with your company for approximately 30 days and we have been debited $122.56 from our account for over 300 clicks.
Once this was discovered we immediately contacted your Atlanta office only to be treated in a very distasteful manner and only to hear two different stories about how the account was set-up. This morning I originally spoke with Tim King and when he appeared to become obstinate the call was transferred to Deborah Kurin who in turn began to speak so loud into the phone I had to move it away from my hear.
When I informed her of this she began to dictate in no uncertain terms that,? This is what you signed up for and agreed to.?
This is not what we signed-up for; Not to be treated with contempt or disrespect by anyone with CitySearch.com and not to be falsely mislead or misrepresented with the terms of service and deceptive billing practices.
It would have not been quite so bad if we had received one hit from CitySearch.com but we receive absolutely zero. This is not our first day in business and we are very much in sync with the effective use of the internet as it relates to our business and our local service area.
We are requesting a full refund and termination of service. Effective immediately. We will wait 24 hours for your response before taking any further action.
Their Response:
This is your confirmation that the refund request for $122.56 was approved and will be credit back to your credit card within the next 4 weeks. Thank you for your past business with us.
Elisha with Citysearch
Customer Service
After reading this you decide if you want to do business with a company like this!
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