I recently won a bid for a "Exquisite Bracelet w / preciouse stones - Genuine Diamonds and Rubies made in Solid Yellow Gold"
Purchase Price $ 159.00
Supposed estimated value $1,199.00
I brought this to a jeweler to have it checked out I was told that the stones are either lab created or synthetic, that there was no way they were real.
I complained by phone and email to BIDZ.com w / no response, they said someone would contact me in 72 hours.
I just sent almost 1-1/2 hrs online w / their online customer service rep who told me that someone had contacted me it said so in her computer. But I have not been conacted. After about 45 minutes she finally gave me a return auth #. I asked repeatedly about the stones being fake to which she retorted - "All items match their description" and " I am sorry for the inconvience this situation has caused" I asked over and over again about the bracelet and she avoided my questions, Since my compliant i did notic that now it is listed as a "Created Ruby" bracelet, so they obviously checked it out and know that the stones are fake but would not admit it to me.
She said I could send proof from the jeweler to get a full refund (which will cost me $40.00 to have it appraised and they will not refund that part) Supposedly someone is going to contact me on Monday regarding this. I am thinking about calling the local newscrew/newspaper and reporting them - also to the better business beauru & consumer protection. I am wondering about all the other people who bout supposed real jewelery from them that have no idea they paid a lot of money for junk.
I did have 2 other pieces checked at the jeweler that were indeed real and i am very happy w / those but I told the customer sales rep how i felt ripped off, and that I thought they were doing a bait and switch - she ignored most of my questions/commments and acted like I never asked them. I guess w / them it is a "Buyer Beware' type of mentallity - It is really hard to get any type of appeasable resolution with them. How about sending me what I paid for... A REAL RUBY BRACELET!!!
I did recieve a return authorization and after I have it properly appraised and reported I will return it (insured w / a tracking #) for a refund - they better not hit me w / a restocking fee for selling me junk. But someone has to report them, you should not be allowed to victimize consumers for a profit w/o so much as a sorry or actual retribution when you get caught out.
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