My boyfriend bought me a 10k gold ring from J.B. Robinson for Christmas 2008. It has a ruby heart in the center with several diamonds along the sides. He had it sized down to a 6.5 before giving it to me. I was so excited to have it, and I wore it very carefully.
Less than two months after receiving the ring, it broke. A straight cut went through the bottom of the ring, obviously where it had been sized. Who knows how long it had been like that! The jeweler at the store said it was not sized to a 6.5, or any particular size for that matter, but the salespeople were very nice, and had it back to me in less than two weeks. They had it properly sized, and shined the entire ring for me, and it has been fine since then.
My boyfriend went back to JBR to buy a matching ruby and diamond 10k gold tennis bracelet for my birthday in May. I couldn't believe how gorgeous it was! I wore it delicately. Exactly two months later, a prong fell off and a ruby was missing. Furious that two pieces in a row had fallen apart so quickly, my boyfriend and I went back to the store.
Again, the very nice salespeople immediately apologized. They said it was still under warranty. They gave me a "new" one from the case and said it had actually gone on sale. I looked over the bracelet before he put it in the case and was pleased to see that the rubies were darker than those of the previous bracelet. A refund of $125 was given, and we decided to buy the $50 protection plan because I really love this bracelet. Along with the new bracelet, we were given a free photo album, worth $35, for our troubles. We were very happy and went on our way.
The next morning, I took the bracelet out and noticed a significant flaw on part of the chain. It looks like the chain fell apart at one point and was sent back for repair, which was not properly done. The links are on the bottom of the chain, and connect one set of stones to the next. They are all flat, except for the flawed one, which is bent sideways, causing a large gap between the stones.
Since this happened, we have been shopping elsewhere. We have found many 14k gold bracelets with much higher quality stones for the same amount of money. I have not been able to find the exact style, which is the only reason we will be returning to J.B. Robinson to hopefully settle this nightmare.
Unless they can pull out a miracle, we will not be shopping there any longer.
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