Emailed customer service regarding return of an item I had received. Returned item as advised by customer service.
Item was returned via Fed Ex Ground with a tracking #. Item was received by, and signed for by, company on Nov. 13th. Since then I have tried to contact the company regarding my refund.
I have clear proof they received the item back; however their phone lines don't operate (continually get the message that the mailbox is full no matter which of their numberous numbers I call).
My emails go unresponded to. Company has my money and the item, I have nothing. It has been almost 2 months since they received my item back, so where is my refund? This company has a huge volumn of complaints against them dating back many years.
Why are they still in business? Why has the AG in Wisconsin failed to take action to prevent customers from being ripped off? I am extremely angry!
0 comments