Purchased trial period of E-Pro Auction twice (stupid me, couldn't remember if I had ordered or not). Called on Sept. 26, within 14 business days to cancel memberships. Memberships canceled and refund requests processed and promised within 10-14 days. No refunds.
I called back and they "escalated" the problem after I had to insist I speak with a supervisor (it is very hard to get transferred to a supervisor). Supervisor made an inquiry about my refunds and found that the refund requests were canceled but assured me they would be reprocessed and I would have money back within 10-14 business days. No refunds.
I've called back twice this week and get the exact same pat answers and the exact difficult time getting a supervisor who gave me the exact same answer as the first supervisor. They refuse to actually place a phone call to the finance department and instead write up an incident report which is bogus, I believe.
I have threatened calling the Attorney General of Utah and still have no refund. I have asked for the president of the company from the customer service rep as well as the supervisor and both said they were unauthorized to give that information.
I have taken steps today to file a complaint with the Attorney General of Utah, I have filed with the Better Business Bureau who shows a terrible track record for E-Pro Auctions and since reading this website, I have gleaned other contacts with E-Pro whom I will be writing. I intend to contact the media in Utah and will let E-Pro contacts know my intentions. I have also filed a complaint with American Express about my problems with E-Pro. I intend to get my money back and if there is any advice for me, please post more comments.
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