Usacomplaints.com » Internet & Web » Complaint / Review: Verizon Fios Internet Service - No payment, no support, no nothing!. #193447

Complaint / Review
Verizon Fios Internet Service
No payment, no support, no nothing!

I named Verizon Fiber Optic Support to possess Television and Web. On Oct. 16 2006 I woke up-to discover that used to do not need access to the internet. At 8 am I asked them why and named Verizonis Technology Support. After 20 units on-hold among their administrators informed me that my support have been ended. I asked them why. They mentioned they didn't understand why my support was ended. While they examined I had been placed on store. The repetition delivered to inform me that my support was certainly canceled plus they didn't understand why and they couldn't reconnect it till they decided why it had been ended, however the boss which was in control was hectic and they might contact me in a few moments. I was never called back. I called at 2:08 since I'd not noticed something. I had been informed that there is some very unusual things happening with my consideration which an individual in payment " Ellen" might contact me back. I never received a return phone. I called again at4:02 since I didn't notice from their website. The repetition that she'd individually contact me at 8 to confirm that I had been running and up and that my support could be linked from the next day informed me this time around. 10-17 I never got a telephone call the following day or did I've support. Again Eric named the help-line and informed me if he might have my telephone number he'd contact me every handful of hours and maintain my up to date about the standing of his development and he was sorry. I never received a phone. The following day 10-18 I requested to talk to a and named. I had been conected to some boss having said that she was sorry but she didn't understand why my maintained was ended but that I would be connected by her with somebody that will reconnect my support. I had been transferred to Anthony! After waiting on-hold for 25 units Anthony found the point and stated that he'd need to move me to selections and that he couldn't keep in touch with me anymore. I expected since I'd a current credit with Verizon him why. He offered me the amount to selections and simply mentioned he couldn't keep in touch with me. I described anything and also the collections official suggest that she was sorry but that I'd a credit which she didn't understand why I had been informed to contact selections and named collections. I expected her if I could be transferred by her towards the proper division. I was transferred by her. The move was to Longdistance Providers? Why I had been transferred to her I requested the repetition she stated she questioned me what I had been searching for I informed her aid with my Fiber-Optic Online Sites so she transferred me again towards the wrong division and didn't understand. The telephone hung-up and called. Both occasions I had been informed that used to do not need support from Verizon or was I within their program. I called back at midday and lastly got somebody that heading from damage in one single time and had me-up! Why was not it-done within the place. I named a at Verizon after I had been completely back online. Why I'd to withstand such suffering I expected her. I requested the Boss easily could easily get some credit apart from one-month of support being that I'd to make use of 311 moments on my mobile phone, couldn't spend my expenses, and may not handle my opportunities and wasn't ready to obtain online for three times. She flat-out explained no. I informed her this was a commitment support. Easily default before twelve months about the agreement they'd cost me a disconnect charge of 99.00 why should not it's exactly the same for that customer. When you are disconnected by them prior to the year is should not the customer be eligible for the exact same payment. She mentioned that it only advantages the organization and that it had been a-one method agreement. Not just one of the folks that explained I would be called by them back really called back. Why type of organization is that this. I was raised within an atmosphere That Should You state that you're likely to make a move... Do it... Should you cannot do it allow and contact somebody understand... Which is just a Telephone Organization?


Offender: Verizon Fios Internet Service

Country: USA

Category: Internet & Web

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