I'd a deal with Verizon thru our government company. Because their agreement was ended 2 yrs before, I nevertheless extended the support. Someday in Februay 2011 their client service recommended me to possess change to individual consideration and so I may access quickly without likely to customer support. That we did. Next payment I obtained two billings, one from previous account which confirmed that I'd an overpayment of $88 and another bill for brand new account. After I discovered I'd a refund, I named the client support ways to get the refund. Customer Support No 1. Got my phone. I questioned how may I obtain the reimbursement or move it to my new account. CS1 (Customer Support 1) stated, eventhough it showd damaging 88, I had been not overpaid. I expected him, are you aware how read positive and negative numbers. He then requested, in what manner I settled my statement, by digital move, by charge card or by check of course if it were a check what's the check quantity. I told him it'd nothing to complete how I settled. This discussion wouldn't lead to anything since CS1 didn't understand something. And so I requested the boss, CS1 set me on-hold for 6 to 10 minuntes, till someone acquired the telephone that was not the supervisor but anthoer customer support represantative (Customer Support 2). I told him to appear to my previous bill. This is exactly what he explained "We overpaid you, how can you wish to return you, by check or by moving to my new account. I told him simply move to my bill... Picture 2 — I obtained phone from Verizon (CS3) that I had been late for cost for my new bill (this sort of support they're fast). I informed CS3 that I settled that quantity and examined my previous consideration it could went there. Which it did and in the same period I asked to CS3 when the $88 from my previous account have been used in my new account. CS3 stated no, since it was using the agreement with my gov't company. Someone from that company must contact Verizon if it'd be okay to return the cash in my experience. I stated the agreement between you and my company have been ended 2 yrs before plus they had nothing related to this today. Your informing me the cash I settled to my new account which visited my previous account it ought to be my company to request you to move them to my new account. CS3 said yes. I offered CS3 two illustrations: (1) This what I stated, to begin with, the cost that visited my previous account ought to be declined since that account have been shut, similar to the lender, you cannot create deposit or create cost in closed account. Case 2: If someone from different Claims created error and also the cost visited my previous bill, what can you let them know, to get hold of my company. CS3 stopped and contacted CS3is boss. It was recommended in my experience, "contact my lender and demand change or remember the cost.". I used that. They explained anything plus they did distinct. I then found out they simply moved the cost to may aged bill. When they might do this, why do they have to inform me to get hold of my lender. And my reimbursement for aged bill, yes I obtained it after 8 weeks but due to my company. Our company recommended the check due in my experience. Picture 4 & I got fed up with Verizonis perspective, and so I changed to T Mobile (that we improved government discount than Verizon) on May 14. Our Verizon expenses operate every 2nd of the month. T mobile informed by changing the telephone numbers it will automated ended the agreement (although not for Verizon). I had been checking I ought to obtained reimbursement from Verizon from May 14 to June 2 (no support actually made from Verizon as of this time. I attempted to make use of my previous telephone, it had been disconnected currently. Which means no support, but Verizon disconnected my service efficient June 2 eventhough no service offered between May 14 to June 2. CS4 stated the Verizon didn't pro rate. & I call this a robbery. Should you skipped the cost, you obtained phone immediately from Verizon, but when you've a reimbursement... Sorry!!!
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