Complaint / Review
Dell Financial Services
Ruined my credit score, resulting in financial harm

I purchased a service contract for $239.00 in june. The purchase was made over the phone and directly to dell. All my personel information was given i.E. Name, address for billing telephone. All contact info. I had bought a computer from dell in 2000 while living in connecticut, that address was in their data system. I moved to new hampshire i was having some issues with the computer and decided to purchase this contract.

The agent from dell was informed about my new address and said " we will change your information" they failed to do so. I was to pay, according to the contract monthly, through there billing department. I never received a bill, a phone call, or any other communication from them.

I have used there service several times over the last 5 months. With each use i gave my new address, and the response was always the same "we will update your information. The result of all this, dell finally cancelled my service contract, and filed "a dead beat report" with all credit bureaus, bashing my other wise excellant credit into the ground.

I have tried to contact dell financial services, all i am able to do is speak to some person in india who i cant understand. Help!!!