In June I tried People PC Online's 30 free trial, registering online.
After two weeks I was dissatisfied with the service so I called and cancelled. They said okay but could not give me a cancellation confirmation number because their computer was down. I was told I would have to call back to get it. I called back and could not get through after approximately 90 minutes on hold. I assumed it was a done deal and did nothing more until I got my credit card bill and found a charge from People PC.
I tried calling again after about an hour on hold I talked to a man that I neglected to get the name of as I assumed People PC Online was a reputable company. He took down the information and told me my credit card would be credited but again couldn't give me a confirmation number as the computers where down and I would need to call back. After that I called my credit card company and they said they would stop any further charges.
Next statement there is the charge again. I call People PC again, on hold again for 50 minutes. Finally get to talk to someone and get a 17 numerical digit cancellation confirmation (22552662329097903). The representative refused to give her name as it was not company policy. Back to my credit card company, they say they will return charge People PC.
Next statement the previous two month charge is credited but another 1 month charge is added. I call my credit card company to cancel and they tell me I will still be charged and there is nothing they can do to stop it even if I cancel the card. I can't get through to People PC Online, go figure.
The final insult was that my credit card statement had attached an advertisement for People PC Online. How does this fraud continue with the support of the credit card company? Is there any legal recourse for the consumer?
I estimate that I have approximately 12- 15 hours invested in trying to stop this fraud.
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