I've tried calling Earthlink on several occasions to try and cancel my DSL service, after being on hold for more than twenty minutes I've given up on trying to call them. I went to their website and clicked the link Cancel Account and it brought me to their Policies and Agreements, wherein they listed methods to cancel services:
Termination
Email termination of your Service will not be accepted. Please use one of the following options below.
EarthLink Main Address
Termination of Service will be accepted via registered or certified mail, return receipt requested, addressed to:
EarthLink Inc.
1375 Peachtree St., Level A
Atlanta, GA 30309
Or by phone
Dial-Up: (888) EARTHLINK
DSL: (888) EARTHLINK
Cable: (888) EARTHLINK
Home Networking: (888) 829-8466
Web Hosting and/or Business Services: (800) 237-0148
On 5/24/06 I sent a letter via UPS to EarthLink Inc., 1375 Peachtree St., Level A, Atlanta, GA 30309 requesting they cancel my service upon receipt of the letter. The letter was signed for by Nabbi in their mailroom on 5/26/06. On 6/3/06 Earthlink billed my Discover card $40.80 for service from 6/1/06 thru 6/30/06. I did not think that was a big problem, maybe the letter was in process to whatever whoever handles cancellations, so I disputed the charges with Discover and they reversed the charges.
On 7/1/06 Earthlink sent me a bill for service for $42.80 ($2.00 to mail a bill) for 7/1/06 thru 7/31/06. After receiving that invoice I sent a copy of the letter canceling my account along with the delivery confirmation from the UPS website to their billing address PO Box 6452, Carol Stream, IL 60197-6452 and to EarthLink Inc., 1375 Peachtree St., Level A, Atlanta, GA 30309.
I have had all that I can take from Earthlink when they sent me yet another invoice for $83.60, billing me for July service and the charge back for June service on 07/24/06. At the same time I received a letter from Discover stating they contacted Earthlink and it was a valid charge.in their response they stated they did not see where I contacted them via e-mail (on their website they stated requests to cancel via email will not be accepted), live chat, telephone or regular mail.
I have sent a copy of everything to Discover, hopefully this will settle everything with them. Does anyone know how I can get Earthlink to stop billing me? I read a prior report where Earthlink turned an account over to a collection agency.
P.S. Earthlink sent another invoice for service for 8/1/06 thru 8/31/06.
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