I sent over 15 emails to sales and jennifer (which I am sure they are the same). She is now hiding behind a response email to the effect of: "we get lots of emails and yours will be answered in the order it arrived".
Jennifer violates the law by charging credit cards before she has any expectactions to ship the products.infact, I have waited over 30 days now with no products to show for it at all. After I threatened to charge back the items (which I will likely have to do anyway), "Jennifer" finally responded and offered an extra 10% off because she had "lost" my papers. Bull. I sent you over 15 emails sweetheart. This company does not take phone calls (what does that tell you?) but if I have to track down her home phone number to finally speak with Jennifer and get my money back, I will.
I would strongly suggest you take your money anywhere else - good luck actually getting your items or a refund.
I gave Jennifer Lutke one week to refund my money. From experience as an internet retailer, refunds usually post within 2 days, possibly three. It has been nearly 7 days now and she claims it may take up to 60. If I wait 60 days, I will be beyond the 90 window to charge back my $300 order. Nice try. No refund EVER takes that long. After tuesday, one week from my last communication, I WILL charge this charge back and I WILL make sure your merchant account holds you responsible for the funds.
I also intend to file a complaint with the BBB, the FTC as well as with her merchant account, Yahoo and various other sites such as this. I also process payments and I would never dream of doing this to my customers. But I know that once she gets blacklisted from the credit agencies, she will have an almost impossible time being able to process any further cards, which is how it should be. I intend to shut this corrupt operation down using every legal means at my disposal and hold Jennifer responsible for her actions and the illegal and unethical way she runs her company. What she does is criminal - this is willful and malicious and falls outside of a civil matter. What she does is criminal. I encourage all of you to post your experiences here - one of these days somebody is going to sue Doxy and Jennifer - or file charges against her. Don't purchase anything from her site.
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